Delivery & Returns
UK Delivery: Standard UK delivery is £3
Shipping is FREE within the UK if you spend £30 or more.
Outside UK: We are only able to ship to the same country as the billing address. Postage is charged according to weight and is calculated automatically. You can check on the postage cost within the “My basket” section at any point.
All orders are normally dispatched within 1-3 days of receiving payment. We post orders every working day (Monday to Friday). If for any reason there is going to be a delay with your order, we will contact you as soon as possible with an estimated dispatch date. If this is not suitable for you, we will of course give you to option to cancel.
Most UK orders are sent via Royal Mail and will take 3-5 days to reach you from dispatch. Alternative couriers may be used in the case of larger orders. Overseas orders under 2kg are sent via Royal Mail Airmail and will take 3-15 working days to arrive from despatch. Overseas orders over 2kg are sent via courier and will take 2-5 working days to reach you once despatched.
Returns: We want you to be 100% happy with your purchase at the Creative Bride. If for any reason you are not happy, please return your item to us within 30 days of purchase. We are happy to provide a full refund on goods returned in a resalable condition. We will refund return postage costs for any items deemed as faulty or sent in error. Please include a short note with your returned items stating your name and address or a copy of the original invoice. We will refund as soon as we receive the goods back. We do recommend that you obtain proof of posting or send the goods back using a tracked delivery method.